Conference Presentation


9th ADR Research Network Round Table and Civil Justice Research Conference: 1 - 2 February 2021

Copy of Presentation, Tayne Redman, Solicitor

Tayne Redman, “A technological trade-off: the reduction of human-connection for faster, more remotely accessible outcomes in civil dispute resolution”.

The COVID-19 pandemic has demonstrated how Australian courts can facilitate justice through the adoption of internet-based systems. Although online systems degrade human connectivity, these systems extend justice to the entire population in a way that was not possible previously.

Technology can facilitate participation in the judicial systems. Greater participation means greater access to the protections, benefits and entitlements that the law offers, and should be providing. However, this is not always the case for low-income earners. The purpose of the paper is to evaluate where technology can be implemented to extend the functions of the court services, in particular, to enhance the pre-action protocols in dispute resolution for low-income earners. This focus includes enhancing compliance with pre-action claims and pre-action meetings via internet-based alternatives.

My presentation uniquely draws upon the adoption of technology in socio-legal business during the 2020 pandemic. This presentation includes my recent experience utilising artificial intelligence in client services, and my current research examining the use of the same technologies to support self-represented litigants in dispute resolution. I look forward to hearing the audience’s experience using technology in dispute resolution, in particular for those who are digitally inept and forced to adapt as a consequence of the pandemic.

Further, I would like to discuss where we can strike a balance between authentic and augmented human interaction in legal services. These perspectives are critical to establishing if there has been a change of attitude since the pandemic forced such a transition away from human interaction.


The content of this newsletter is for general information purposes only and should in no way be treated as formal legal advice.